Replacement Policy

Replacement Policy

Effective Date: 16-September-2023

Thank you for shopping at Emira Shop’s partner store. We strive to provide a seamless shopping experience and want you to be completely satisfied with your purchase. This policy explains our guidelines and procedures for processing refunds and replacements. By making a purchase on our website, you agree to the terms of this Policy.

Replacement Eligibility

Product Eligibility

As a responsible company, Emira Shop wants to ensure that the product is received by the customer in its original condition and is not incorrect, broken, or faulty. If you receive a product that is incorrect, faulty, broken, or damaged, you are eligible for a free replacement.

Timeframe

You must request a replacement within 3 days from the date of delivery. After this period, we are unable to process any replacement requests.

Replacement Process

Initiation

To initiate a replacement, please share a video of the incorrect, faulty, or damaged product with our customer support team within the eligible timeframe. In many cases, the issue may be with the usage of the product, and our team can guide you on how the issue you are facing can be fixed. If we determine that the product is indeed faulty:

• OPTION A: We will ask you to ship the incorrect, faulty, damaged, or broken product in its original packaging (Original Product Box and All Accessories) to our warehouse at the below address:
  Emira Shop LLC, Warehouse # 13, Plot # 4488, Al Sajaa Industrial, Sharjah, UAE
  Within 2 working days of receiving the incorrect, faulty, damaged, or broken product, we will ship the replacement to you free of charge.
• OPTION B: We will schedule a replacement for you within 14 working days. Please pack the product (Original Product Box and All Accessories) for the courier to pick it up and provide the replacement.

Please note that we do not offer a replacement for “change of mind.”

Refund

We do not have a refund policy.

 

Contact Us

Whatsapp: +971 56 143 6097

Mailing Address: Warehouse # 13,Plot # 4488,Al Sajaa Industrial,Sharjah

Please retain your order information and any relevant documentation as it may be required to process your replacement request